Support
Email support@outageping.com — we usually reply within a day.
Common questions
Does it still detect the outage when the battery is already at 100%?
Yes — that's the core of the design. OutagePing watches whether the charger is supplying power, not whether the battery is charging. When mains power dies, the charger's voltage disappears instantly, and OutagePing reacts — even at 100%.
What if my Wi-Fi router dies in the blackout too?
The local alarm always works. For cloud SMS/calls, we recommend a SIM with mobile data in the monitoring phone — cell towers have backup power. And Pro's dead-man's switch alerts your contacts even if the phone can't reach us at all.
Can I stop a false alarm?
Yes. The first stage is a quiet popup with a STOP button and a configurable delay before anything loud or external happens. Unplugged the phone on purpose? One tap and nothing else fires.
Why isn't the SMS/call feature part of the one-time price?
Because sending texts and placing calls costs us real money per message, every month. The app you buy once is fully functional on its own; Pro covers the ongoing cloud and carrier costs.
Is this a certified safety system?
No. OutagePing is a consumer alerting aid and shouldn't be the only safeguard for life-critical equipment. It's the difference between finding out in minutes and finding out too late — but please keep professional systems where lives depend on it.
Service status: system health. Setup help: docs.