Privacy Policy

OutagePing ("we") provides a power-failure alerting app and optional cloud service. This policy explains exactly what we store and why. We do not sell your data or show ads.

What we store

Account: your email address (for sign-in and receipts) and, if you subscribe, a billing customer ID from our payment processor. Devices: a name you choose, the app version, battery percentage, power state (on mains / on battery), and heartbeat timestamps — used to detect outages. Emergency contacts (Pro): the name and phone number of each contact you add. Phone numbers are encrypted at rest (AES-256-GCM); we display and log only a masked form (e.g. ***567). Outage history: when outages were detected and which messages were sent, for your portal and troubleshooting.

We do not collect location coordinates — only the free-text label you type (e.g. "home"). We do not access your contacts list, photos, or files.

Why we store it

To detect that a monitored phone has lost mains power and to alert the contacts you configured by SMS and phone call, and to provide your account portal and billing.

Subprocessors

We share the minimum necessary data with: Paddle (payments & merchant of record), Twilio (SMS & voice delivery — receives the destination number and message at send time), Render (hosting & database), Google Firebase Cloud Messaging (status push to your app), and Plausible (cookieless, privacy-friendly web analytics — no personal data).

Retention

Event and outage records are retained for 12 months, then purged. You can delete your account at any time from the portal, which cascades and removes your devices, contacts, and history and cancels any subscription.

Your rights

Depending on where you live (including under the GDPR and other applicable privacy laws), you may request access, correction, export, or deletion of your data. Contact support@outageping.com.